IT asset management workflow

The role that technology plays in today’s world can’t be understated–businesses have different information technology (IT) assets working to ensure that operations run efficiently and successfully. With a mix of hardware and software working together, it can be difficult to keep track of the moving parts.

An IT asset management workflow allows business owners and operators to properly manage all of their assets and their whole IT processes in one place. This requires application portfolio management tools such IT asset management software.


Understanding IT asset management

IT asset management (ITAM) involves a set of best practices and processes to ensure that an organization’s assets are tracked, deployed, maintained, upgraded and disposed of at the right time in its lifecycle. ‘IT assets’ refer to hardware, software and data that are valuable to a company. Different approaches to IT asset management typically focus on a specific component: hardware, software, cloud and mobile.

What is an IT asset management workflow?

An ITAM workflow focuses on digitizing all asset management tasks so that operators and users can manage all of their assets and IT processes in a single platform. Through an ITAM workflow, an organization can track, manage and optimize all the hardware and software involved in their operations.

Stages of an IT asset management workflow

A business’s ITAM workflow may be unique to its operations. But, generally, here are the common steps involved:


An ITAM workflow often starts with a request for the specific asset needed. This often comes from a user that will require certain hardware or software to carry out their tasks. It’s important to enforce a proper process for this stage so that the requests align with the company’s IT plans and budget.

Acquisition and registration

Once the request for an asset is approved, the organization acquires it. At this step, the company needs to register the asset to its entire ecosystem so that it can identify its role and adjust the total cost ownership of all assets.


After registration, companies should actively track their assets: their location, ownership and use. It’s also important to take note of its lifecycle so that expectations can be set for its overall deployment.


Once the asset is acquired and tracked, it can now be deployed for its purpose. The user who requested the hardware or software should take responsibility for it; it would be good for them to undergo training on best practices for the asset’s use.


At some point in the asset’s lifecycle, it may experience problems. In these cases, maintenance and support should be readily available to get it back in tip-top shape. Any fixes or adjustments should be tracked, as well.


Once an asset has been maximized, it’s time to dispose of it. At this step, it’s crucial to identify the performance of the asset, including its cost-effectivity and efficiency. This will inform the next steps, such as whether or not the asset can be replaced or must be upgraded.

Improve your IT asset management workflow with Flexera One

ITAM workflows are a great start to managing your company’s technological assets. But this task can get complicated and overwhelming without the proper tools. Flexera One is designed to make the process more manageable. Learn how it can help your organization today!