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If you’re already using ServiceNow, you’re in good company. It’s a powerful platform for IT workflows, service delivery and digital operations. But ServiceNow is only as good as the data it runs on.
This is where Flexera One IT Visibility comes in.
Flexera doesn’t replace ServiceNow—it makes it smarter. By integrating with your existing ServiceNow environment, Flexera enhances your CMDB with the industry’s most trusted source of technological intelligence: Technopedia®. The result? Cleaner data, faster insights and better business outcomes.
CMDBs are often incomplete, inaccurate and underutilized
Just 40% of organizations report success with CMDB initiatives, according to the 2020 report—Rethink Your CMDB from Forrester.
Many say they struggle with CMDBs that are:
- Populated by fragmented or outdated data sources
- Lacking critical context like end-of-life dates, security vulnerabilities or usage rights
- Difficult to maintain and even harder to trust
This leads to real business problems, including:
- Audit failures and compliance risks
- Wasted spend on unused or misclassified software
- Delays in incident resolution and change approvals
- Inability to scale automation and AI initiatives
ServiceNow provides the framework—but without high-quality data, the value of that framework is limited.
The Flexera advantage: Data that delivers
Flexera One IT Visibility, backed by Technopedia—the industry’s largest and continually validated technology intelligence reference catalog—solves the data problem at its core in four ways.
1. Data quality builds trust so your ITSM team can resolve incidents faster with confidence
Flexera delivers near-instant CMDB coverage with normalized, de-duplicated and verified data. This means your teams can rely on the information they see—whether they’re resolving incidents, managing assets or preparing for audits.
2. Enrichment adds context for better decision-making
Flexera enriches your asset data with critical metadata, including lifecycle status, security advisories and sustainability scoring. This transforms your CMDB from a static inventory view into a dynamic decision-making engine.
3. Scalability saves time and drives down risk
With certified ServiceNow integrations, Flexera automates data ingestion and normalization. Your teams spend less time cleaning data and more time using it to drive outcomes—like reducing risk, optimizing spend and accelerating digital transformation.
4. Democratization empowers teams—consistent collaboration for consistent results
Flexera makes data accessible and understandable across IT, finance, procurement and operations. No more decoding cryptic asset records or reconciling conflicting sources—just clear, actionable intelligence that supports smarter decisions.
Don’t let good data go to waste—why direct integration matters
A common misconception is that if you already have SCCM (or other discovery, like Intune, BMC, etc.) data flowing into ServiceNow Foundation, you don’t need to bring it into Flexera. But that assumption can lead to blind spots.
- ServiceNow transforms SCCM and other discovery data through scripts, reconciliation engines and filters, stripping out critical details like software install paths, usage metrics and executable data.
- Data is merged and deduplicated, which can overwrite or omit key fields needed for license compliance and optimization.
- Updates are delayed because ServiceNow syncs on a schedule—not in real time.
- You lose control over what data is ingested and how frequently it’s refreshed.
In contrast, a direct integration between your discovery sources and Flexera ensures:
- Full access to raw hardware and software data
- Accurate install and usage evidence
- Near real-time updates
- Complete control over data scope and frequency
- Seamless normalization and enrichment
The takeaway? ServiceNow is excellent for workflows, but it doesn’t preserve the raw depth of SCCM and your other discovery data needed for reliable software normalization and compliance. Direct integration with Flexera ensures you’re working from the complete and accurate source, not a filtered view.
Real-world impact: What customers are achieving
Organizations across industries are seeing measurable results:
- A global financial services firm improved CMDB completeness by over 35% and saved millions in application costs.
- A global aerospace manufacturer eliminated 80% of configuration item (CI) duplication and accelerated change approvals.
These aren’t just IT wins—they’re business wins.
Why now?
The stakes have never been higher. AI initiatives, regulatory pressures and hybrid IT complexity demand a new level of visibility and control. Flexera One IT Visibility gives you the data foundation to meet these challenges head-on.
If you’re already using ServiceNow, this is the perfect time to explore how Flexera can elevate your ITAM strategy. The integration is seamless. The insights are immediate. And the value is transformative.
“Flexera isn’t just powerful—it’s ready to deliver. Designed to work seamlessly with ServiceNow—no rebuilds, no complexity. With certified integrations, prebuilt adapters, and Technopedia at its core, Flexera One IT Visibility delivers value from day one: enriched CMDB data, faster insights and better decisions. Fast time to value. No heavy lift.”
Jason Lilleboe, Senior Solutions Architect at Flexera
Ready to make your ServiceNow investment work harder, smarter and faster for your business?
