Managing IT assets across multiple platforms? It’s tough; especially when speed and accuracy are non-negotiable. That’s why we’re excited to share some good news: Flexera One IT Visibility now integrates seamlessly with Jira Service Management (JSM), Atlassian’s trusted ITSM solution.
If you’ve been following our recent posts on Salesforce and Atlassian, you already know the ITSM world is evolving fast and quality IT data is essential to sustained success. This integration is another big step forward, helping IT leaders simplify operations and deliver exceptional service.
Why Flexera’s integration with Jira matters
Modern IT environments are sprawling and complex. You’ve got on-premises infrastructure, multiple cloud platforms, and a growing list of SaaS applications. Keeping track of all those assets—and ensuring your configuration management database (CMDB) reflects reality—is no small feat.
When your CMDB is out of sync, the consequences are real:
- Inefficiencies slow down service delivery
- Compliance gaps increase risk exposure
- Costly downtime impacts business continuity
Flexera One IT Visibility solves this by delivering clean, normalized asset intelligence across your hybrid estate. And now, with the new JSM integration, that intelligence flows directly into your ITSM workflows automatically and securely. No more fragmented records. No more guesswork. Just accurate, actionable data.
How Flexera + JSM helps your teams
This isn’t just about moving data, it’s about enabling better outcomes across your ITSM processes:
- Accelerate Incident Response
When an incident is reported, resolver teams need context fast. With accurate asset data synced from Flexera One, they can instantly identify the affected computer or application for root cause analysis, view lifecycle details, and resolve issues faster. No more hunting through spreadsheets or outdated records.
- Improve Change Management
Change is inevitable, but risk doesn’t have to be. Rich metadata and relationship mapping help planners assess impact before implementing changes. Lifecycle currency data ensures you’re not deploying updates to obsolete devices, and every change record ties back to the real configuration item, simplifying audits and reducing risk.
- Optimize Asset Management
Proactive asset management becomes second nature. JSM’s asset and configuration management features now work with Flexera’s normalized inventory, enabling better lifecycle tracking. You can identify end-of-life assets, plan refresh cycles, and even automate tasks when assets approach retirement.
What makes this integration a game-changer
The new Jira Service Management Connections page gives you full control over automated exports. Here’s what sets it apart:
- Standardized Data Transfer: Export normalized hardware, software, and relationship data from Flexera One directly into JSM.
- Secure, Near Real-Time Synchronization: Built on robust APIs, this integration ensures reliability and minimizes manual intervention.
- Alignment with Best Practices: Flexera’s proven data model includes categories, subcategories, dependencies, and rich metadata perfect for ITSM workflows, all leveraged from the world’s most comprehensive and reliable source of technology asset data, Technopedia.
The business impact of high-fidelity data
For senior leaders, this integration delivers tangible benefits that go beyond IT operations:
- Operational Efficiency: Eliminate manual data entry and reduce errors, freeing up your teams to focus on strategic initiatives.
- Data Consistency: Keep your CMDB synchronized with Flexera’s authoritative inventory, ensuring everyone works from the same source of truth.
- Risk Reduction: Identify vulnerabilities and compliance gaps proactively, reducing the likelihood of costly incidents.
In short, this integration helps you deliver IT services that are faster, smarter, and more resiliently while keeping costs and risks under control.
Looking ahead
Flexera One’s integration currently exports applications, computers, and manufacturers, but that’s just the beginning. On the horizon, support for datacenters, hosts, virtual machines, cloud, SaaS, containers, and users is planned for delivery. Soon, you’ll have a unified view of your entire IT estate, all synchronized with JSM.
Multi-schema support means you can connect multiple JSM environments, and customizable scheduling ensures exports happen when you need them. It is flexibility designed for the future of ITSM.
Getting started is simple
The Jira Service Management connection is available today with Flexera One IT Visibility.
- Contact us to enable the feature in early access.
- For step-by-step setup instructions, visit Flexera Documentation
With Flexera One and Jira Service Management working together, your IT teams gain the clarity, control, and agility they need to deliver exceptional service—every day.
