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Terms and Conditions

These pages explain the Terms of Use for Flexera Software websites, legal and privacy notices for details on how we collect, use and protect your personal information on the website, our security issue disclosure process and information on software products that are accessible by individuals with visual, auditory, and mobility impairments.

Terms of Use Privacy Security Notifications Product Accessibility Statement on Modern Slavery

These pages explain the Terms of Use for Flexera Software LLC (“Flexera”) websites, legal and privacy notices for details on how we collect, use and protect your personal information on the website, our security issue disclosure process and information on software products that are accessible by individuals with visual, auditory, and mobility impairments.

This privacy policy applies to www.flexnetoperations.com, www.flexera.com, www.flexera.cn, www.flexera.de, www.flexera.fr, www.flexerasoftware.jp and www.flexnetmanager.com and Flexera’s service platforms, owned and operated by Flexera. This privacy policy describes how Flexera collects and uses the personal information you provide on our web sites: www.flexnetoperations.com, www.flexera.com, www.flexera.cn, www.flexera.de, www.flexera.fr, www.flexerasoftware.jp and www.flexnetmanager.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Flexera respects your privacy and is committed to protect the personal information that you share with us. Generally, you can browse through our Website without giving us any information about yourself. On occasion, we may need your personal information to provide services that you request, or you may have the option choose to provide us with your personal information. This policy describes how we collect and use your personal information.

EU-U.S. Privacy Shield

TRUSTe Privacy Certification Flexera participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Flexera is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list.

Flexera is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Flexera complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Flexera is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Flexera may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Flexera also complies with the CAN-SPAM Act of 2003 and the Canadian Privacy Act.

Information Collection

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, credit card number, a company or home, postal or other physical address, other contact information, title, gender, occupation, industry, personal or product interests, other information when needed to provide a service you requested.

When you browse our Website, you do so anonymously, unless you have previously indicated that you wish Flexera to remember your login and password. We don't collect personal information, including your email address. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our Website you visit and how long you spend there. But we do not link your IP address to any personal information unless you have logged in to our Website. Like many other commercial Websites, the Flexera Website may use a standard technology called a "cookie" to collect information about how you use the site. Please go to "Cookies and Tracking Information" below for more information.

Flexera collects personal information when you register with Flexera for a Flexera account, when you use or purchase certain Flexera products or services, when you register to attend a seminar or participate in an online survey, when you ask to be included in an email or other mailing list, other product promotions, or when you submit your information to Flexera for any other reason. From time to time, Flexera receives personal information from business partners and vendors. Flexera only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws.

Access to certain Flexera Web pages requires a login and a password. The use of those Web pages, and the information or programs downloadable from those sites, may be governed by a written agreement between your employer and Flexera.

User Data Supplementation

We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Examples of the types of personal information that may be obtained from public sources or purchased from third parties and combined with information we already have about you, may include:

  • Address information about you from a third party source, to append city and state to our website lead registration forms for United States and Canada.
  • Purchased marketing data from third parties, for new leads and to append information (title, location, etc) to existing leads.

If you have questions about this practice, please contact us at contracts@flexerasoftware.com.

Data Retention

Your personal information may be retained by Flexera to verify compliance with the agreement, log software licenses granted, to track software downloaded from those pages, or track usage of other applications available on those pages for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce agreements.

Access and Choice

Upon request, Flexera will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete or deactivate it by making the change on our member information page or by emailing our Customer Support at support@flexerasoftware.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at unsubscribe@flexerasoftware.com.

Surveys

We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personal information for any other purpose. We will not share the personal information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

Notice

When personal information is collected, we will inform you at the point of collection the purpose for the collection. Flexera does not intend to transfer your personal information to third parties without your consent, except under the limited conditions described under the discussion entitled "Information Sharing and Disclosure" below.

If you choose to provide us with your personal information, we may transfer that information, within Flexera or to Flexera's third party service providers, including across borders and from your country or jurisdiction to other countries or jurisdictions around the world.

We will always give you the opportunity to "opt out" of receiving direct marketing or market research information. This means we assume you have given us your consent to collect and use your information in accordance with this Policy unless you take affirmative action to indicate that you do not consent, for instance by clicking or checking the appropriate option or box at the point of collection. In some cases, when applicable, we will provide you with the opportunity to "opt in." This means we will require your affirmative action to indicate your consent before we use your information for purposes other than the purpose for which it was submitted.

Service Providers

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use personal information only as necessary to provide these services to us.

Opting-out of Email

If you would like to be removed from our database, you can unsubscribe at https://info.flexerasoftware.com/Manage-Preferences. You may opt out of receiving future mailings from our mailing lists at any time. We always include a link in the footer of our emails for this purpose.

Cookies and Tracking Technology

Flexera and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

Log Files

As is true of most web sites, we gather certain information automatically. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.) operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

How We Use Information Collected

Flexera uses information for several general purposes: to fulfill your requests for certain products and services, to personalize your experience on our Website, to keep you up to date on the latest product announcements, software updates, special offers or other information we think you'd like to hear about either from us or from our business partners, and to better understand your needs and provide you with better services. We may also use your information to send you, or to have our business partners send you, direct marketing information or contact you for market research. We also use Google AdWords tracking code to track the impact of some of our marketing programs.

Information Sharing and Disclosure

Because Flexera is a global company, your personal information may be shared with other Flexera offices or subsidiaries around the world. All such entities are governed by this Privacy Policy and/or are bound by the appropriate confidentiality and data transfer agreements.

Your personal information is never shared outside Flexera without your permission, except under conditions explained below. Inside Flexera, data is stored in controlled servers with limited access. Your information may be stored and processed in the United States or any other country where Flexera, its subsidiaries, affiliates or agents are located.

Flexera may send your personal information to other companies or people under any of the following circumstances: when we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of Flexera to provide a product or service to you (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose); or we want to keep you up to date on the latest product announcements, software updates, special offers or other information we think you'd like to hear about either from us or from our business partners.

Legal Disclaimer

We will also disclose your personal information if required to do so by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to enforce our Terms of Use, or in urgent circumstances, to protect personal safety, the public or our Websites, investigate fraud, or respond to a government request.

If Flexera is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Data Security

Your Flexera account information is password-protected for your privacy and security. Flexera safeguards the security of the data you send us with physical, electronic, and managerial procedures. In certain areas of our Websites, Flexera uses industry-standard SSL-encryption to enhance the security of data transmissions. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

The security of your personal information is important to us. We follow generally accepted standards as stated above to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at security@flexerasoftware.com

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at contracts@flexerasoftware.com.

Referrals

If you choose to use our referral service and refer your friend to apply on a certain open position in our careers page, we will ask you for your friend’s name, phone number and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Flexera does not store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

When purchasing product from the online store, you may be asked to enter the personal information of someone else as a shipping contact. This information will be stored and used to: generate access to the Customer Community; generate access to the Product and Licensing Center; and will be the default contact for renewal opportunity.

Behavioral Targeting / Re-Targeting

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personal information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here or if located in the European Union click here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Blog / Forum

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at unsubscribe@flexerasoftware.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Public Profile

The profile you create on our site will be publicly accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal. If an account or profile was created without your knowledge or authorization, please contact us at unsubscribe@flexerasoftware.com.

If you wish to deactivate or delete your profile, please contact us at unsubscribe@flexerasoftware.com.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Single Sign-On

You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

Third Party Websites

Flexera's Website contains links to other sites. Flexera does not share your personal information with those Websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Processor/Service Platform Disclosure

The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Flexera.

Flexera acknowledges that you have the right to access your personal information. Flexera collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to Flexera’s Client (the data controller). If requested to remove data we will respond within a reasonable timeframe.

We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Flexera will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to this Privacy Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of notice on this website prior to the change becoming effective. At the end of this Privacy Policy will be the last updated date for your information. We encourage you to periodically review this page for the latest information on our privacy practices.

Inquiries or Suggestions

If you have questions or concerns about our collection, use, or disclosure of your personal information, please email us at contracts@flexerasoftware.com.

Flexera Software LLC
300 Park Blvd, Suite 500
Itasca, IL 60143
(847) 466-4000

This document was last updated March 1, 2018.