Learn ServiceNow best practices with experts James Dalley and Clayton Starko

You already have the foundation. Now it's about making it work harder. For most teams, the challenge isn't getting data into ServiceNow. It's trusting what's there enough to act on it.

That trust gap matters more now. With 85% of organizations seeing IT visibility gaps as a major risk ¹, AI is no longer just surfacing insights, it's taking action across workflows, approvals and systems. When the data behind those actions is fragmented or ungoverned, it doesn't just create a bad report. It scales the problem across your environment.

And the bar is shifting. It's no longer enough to ask "is the record clean?" The better question is "who owns it, what does it cost, what risk does it carry and can we act on it?" That's the difference between basic hygiene and real operational control.

This series digs into the challenges we hear most often from teams like yours:

• Data you can’t fully trust when it counts
• Insights that don’t translate into action
• Governance that breaks down across tools and teams
• Difficulty proving value and impact to leadership

Each session gives you practical, realistic ways to close these gaps.

¹ Source: Flexera AI Pulse Report 2026