Find answers to frequently asked questions and support for world-class, market leading Flexera products, including: InstallShield, FlexNet Licensing, FlexNet Operations and more. Flexera offers customers a wide variety of tools and resources to get quick, accurate answers to your questions on our Software Monetization, software distribution and installation products. There are also active Community Forums that allow you to tap into the collective insights of a worldwide user base.
Customers can access a broad variety of product support resources in our Customer Community. Here you can access the knowledge base, find product documentation, submit and manage support cases, seek help in the community forums and more. Below you can directly access the following resources:
- Knowledge Base
Search the Knowledge Base to find top issues, search through all available documents, and articles.
- Documentation Center
Flexera product documentation and online help files.
- Support Cases
Log into the ticketing system to create and manage your incidents, or learn more about support plans.
- My Profile
Manage your support account and support plans, register your products, and review your orders.
- Community Forums
Access Flexera product forums. Read and post comments to the message boards.
- Product and License Center
Access Flexera product downloads, licensing instructions and renew maintenance online.
- Technical Account Manager Service
To help you maximize your return-on-investment and get the most value from our solutions, Flexera offers the Technical Account Manager Service.
- Report a Vulnerability
Report any and all vulnerabilities found in Flexera's products to our Product Security Incidence Response Team.
To continually provide our customers with industry-leading solutions, Flexera periodically retires older product versions—to focus more resources on enhancing current versions that support latest technological innovations. Ultimately, this enables us to provide you with the best tools in the industry.
Did you receive an InstallShield error message when attempting to install another manufacturer's software program? InstallShield Consumer Central provides helpful tips & pointers, utilities and explanation of error messages to help you successfully install any InstallShield-based product.