FlexNet Connect: Features

Software Updates and Analytics


FlexNet Connect is available as an on-premises or a cloud, software-as-a-service (SaaS) solution. It gives software vendors, intelligent device manufacturers and enterprise IT the most efficient way to provide end-users with the latest software and firmware updates and to obtain valuable product analytics. FlexNet Connect automates the software and firmware update delivery process, displays in-product messages and reports key information about the installed base.

Automated Software / Firmware Updates

BAq6t36e0Sk Producers can easily provide end-users with electronic software and firmware updates based on the product version (or other specific criteria) they are using to ensure they are on the latest version, which minimizes support calls and customer downtime.

Producers can target updates to users based on conditions such as installed product versions, machine characteristics or producer defined criteria. In addition, FlexNet Connect supports HTTP, HTTPs and FTP based-downloads, including multiple update presentation modes and update formats and languages, as well as updates with over 2GB files. The end user can also control the update process with pause and resume functionality.

Increase Renewal Rates with Entitlement-Based Updates

4nZkmPmUS4Q With entitlement-based updates, the user entitlement is authenticated against the back-office prior to presenting updates, which ensures only entitled (paying) customers will receive the software and firmware updates that they are entitled. In addition, when producers integrate FlexNet Connect with FlexNet Operations Cloud (entitlement management) they can generate a time expiring URL to ensure the end user has a secure download of the update. The time period can be set by the producer to give flexibility based on specific product needs.

Pre-Built Client User Interface

Producers can use the pre-built client user interface (UI) for software and firmware updates and in-product messaging to speed time to market. The pre-built UI doesn’t require any code integration and is built with a native (Windows and Apple) look and feel. This allows application producers to focus on their product and not building a UI for software and firmware updates.

In-Application User Interface Development Kit

Producer has full control of the user experience with the in-application development and porting kit. It enables users to embed (device or software) functionality into any real time operating system to check update availability, push software and firmware updates, send marketing messages and control over sending product intelligence data. It includes an API to track download progress and handle recovery (i.e. network dropped, pause/resume).

In-Application Messaging

Producers can send targeted messages directly to their end users while they are using their application or evaluating their software with in-application messaging. The messages can be targeted based on conditions such as installed product versions or machine characteristics. Reporting shows percentage of users who viewed and clicked on specific messages.

Automated Installed Base Analytics

A standard set of pre-built reports provides product teams with the ability to make better product decisions. Data is retrieved from end user devices and captured to show which specific versions and/or features of the product are (aren’t) being used, which operating systems are (aren’t) being used as well as other demographic data. Producers can also define their own custom reports.

Device Viewer Provides Visibility for Remote Diagnostics

3Y2MwlqaMkcProducers can view device specific application log files which includes profile information about operating systems, application versions and event data. Visibility into this relevant information enables support and product teams to have a deeper insight into specific end user devices, which simplifies remote diagnostics.

Cloud and On-Premise Deployment Models

FlexNet Connect is available as a cloud, software-as-a-service (SaaS) or as an on-premises solution.

Why Cloud: The cloud, Software as a Service (SaaS) delivery model provides lower upfront costs, rapid deployment, and implementation and access anytime, anywhere on any device with a web browser. The application is running in the Flexera Software datacenter on our high-availability platform so users experience high-uptime operational service levels and shorter time to value,

  • Lowers initial license costs—subscription-based SaaS licensing is usually considered an operating expense
  • Reduces and simplifies deployment—hosted applications generally result in lower enterprise IT costs for hardware, software, and the people needed to manage and support it—even as the user base grows
  • Provides scalability to meet diverse customer needs—a true multitenant architecture allows the solution to easily scale up to meet capacity requirements
  • Eliminates the upgrade process—no patches for customers to download or install—Flexera Software manages availability, updates and upgrades

Why On-Premises:

  • Need greater control over data and the system
  • Regulatory – Many companies require data to stay on site
  • Leverage existing IT assets and resources (lower marginal costs)
  • Require integration with other on-premises applications that can’t connect to Cloud applications

Instrumentation Management

Producers can get detailed insight into problem areas by collecting and retrieving anonymous application data including application logs and crash reports from end user machines. This instrumentation data helps producers analyze problems in the running application which results in lower maintenance costs and less downtime.

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