FlexNet Connect

Software Updates and Analytics

Update Software and Firmware Automatically. Analyze Usage Patterns. Make Better Decisions.

FlexNet Connect provides software suppliers with the most efficient software and firmware update solution and delivers deep product insight for:

  • Rule-based software and firmware updates
  • In-product messaging
  • Product insight and install base analytics
  • Remote diagnostics

Many software suppliers today don’t know what products and versions their customers are using, or which features customers value. They are also challenged by more frequent updates – for on-premises software and embedded software on devices.

FlexNet Connect helps you fix that and scales with the software and IoT growth. In 2016, FlexNet Connect handled over 47.5 billion software requests in the Cloud deployment alone, with many more being completed in on-premises deployments.

Product Insight and Install-base Analytics

Learn which version of your products your customers are using and on what platform (operating system). Analyze feature usage to identify the killer features in your applications. Set priorities for future product development and target cross-sell and upsell campaigns at the right group.

Software and Firmware Updates

Send software and firmware updates and patches to keep your users current. Keep customers updated and reduce support costs related to customers on older versions.

In-Product Messaging

Send your customers alerts and important announcements, such as reminders for expiring maintenance or new updates, directly to your end-users' systems. Be specific by selecting the right group, based on language, product version, entitlement status and more.

FlexNet Connect Technical Resources

Remote Diagnostics and Instrumentation Management

Collect anonymous application and usage data— like log files and crash reports—to identify, prioritize and correct end-user problems. Reduce support costs and increase customer satisfaction by retrieving remote diagnostics and install base intelligence from software embedded on devices, or desktop and servers. Reduce support cost by proactively resolving product issues.


Automated Software / Firmware Updates

BAq6t36e0Sk Producers can easily provide end-users with electronic software and firmware updates based on the product version (or other specific criteria) they are using to ensure they are on the latest version, which minimizes support calls and customer downtime.

Producers can target updates to users based on conditions such as installed product versions, machine characteristics or producer defined criteria. In addition, FlexNet Connect supports HTTP, HTTPs and FTP based-downloads, including multiple update presentation modes and update formats and languages, as well as updates with over 2GB files. The end user can also control the update process with pause and resume functionality.

Increase Renewal Rates with Entitlement-Based Updates

4nZkmPmUS4Q With entitlement-based updates, the user entitlement is authenticated against the back-office prior to presenting updates, which ensures only entitled (paying) customers will receive the software and firmware updates that they are entitled. In addition, when producers integrate FlexNet Connect with FlexNet Operations Cloud (entitlement management) they can generate a time expiring URL to ensure the end user has a secure download of the update. The time period can be set by the producer to give flexibility based on specific product needs.

Pre-Built Client User Interface

Producers can use the pre-built client user interface (UI) for software and firmware updates and in-product messaging to speed time to market. The pre-built UI doesn’t require any code integration and is built with a native (Windows and Apple) look and feel. This allows application producers to focus on their product and not building a UI for software and firmware updates.

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