To help you maximize your return-on-investment and get the most value from our solutions, Flexera Software offers the Technical Account Manager Service. The Technical Account Manager is a designated point of contact for personalized management of all your technical support-related issues and feature requests, no matter what Flexera Software products your company uses.
Your Technical Account Manager’s primary responsibility is to understand your organization’s business objectives and serve your needs. They will possess in-depth knowledge of your technical environment and your business needs. They stay in regular contact with your organization and identify process improvements and best practices for your organization.
Benefits of the Technical Account Manager Service
- One designated technical support contact
- Your Technical Account Manager develops a close working relationship with your organization
- He/she has in-depth knowledge of your technical environment, your business needs, and Flexera Software products
- Advocates your needs within Flexera Software
- Your support incidents and issues are being managed from beginning to end
- You are always up to date in incident status and product updates
- In close cooperation with your company, the Technical Account Manager identifies process improvements and best practices