In addition to the award-winning resources of our support web site, Flexera offers a number of maintenance plans that are fine-tuned to meet your specific needs. Each maintenance plan is per licensed user and allows you to submit unlimited support requests for the duration of your plan.
Maintenance Plans are only available for current products and can only be purchased as part of a bundle with a current Flexera product. If you own a previous version of a Flexera product, these bundles are also available at special upgrade pricing. At this time, new Maintenance Plans cannot be purchased separately.
For Maintenance Renewals, please contact your Renewals Account Representative or preferred Flexera reseller, or renew online.
|The Yearly Maintenance Plans include:||Gold *||Silver|
|Unlimited telephone support requests||X||X|
|Access to priority support channels for quickest service||X|
|Priority involvement in Beta Programs||X|
|Automatic notification of and access to all product updates (free) and upgrades (chargeable for non-Maintenance-Plan-holders) for 12 months||X||X|
|A Maintenance Plan Card detailing all benefits and plan specifics||X||X|
|24 x 7 access to Knowledge Base||X||X|
|24 x 7 access to product Web Communities||X||X|
|Sample Code, Sample Projects, and White Papers||X||X|
|Technical Webinars / Online Product Demonstrations||X||X|
|Unlimited Web-based requests using eService||X||X|
|Hours of operations||View Chart for Details||Designated Time Zone|
|Initial Response Time||Per Severity Chart Below||16 Business Hours|
* Not available for the InstallShield Express Edition
Lock in your upgrade pricing today and receive all new releases for a full year. If your responsibilities change, the plan is transferable to another member of your organization (call for details). Buy the smart, convenient way - with a Maintenance Plan!
|Severity||Initial Response Time (Gold Only)|
|Severity 1||4 business hours|
|Severity 2||4 business hours|
|Severity 3||8 business hours|
|Severity 4||16 business hours|
|Products||Hours of Operations|
|FlexNet Manager Suite and FlexNet Publisher||24x5|
|InstallShield, InstallAnywhere, AdminStudio, FlexNet Connect and Single License Products||Priority Queing on
Designated Time Zone