Flexera provides support and maintenance during the stated time periods for each of the releases of each of its products, the "lifecycle".
The lifecycle allows customers and partners to plan, deploy, and support Flexera products effectively. The Flexera product lifecycle for each release spans a total of up to 6 years for Flexera's FlexNet Publisher and FlexNet Embedded products, and up to 4 years for all other Flexera products. In each case the period is counted from the date of the release - referred to as the general availability (GA) date. Flexera provides this lifecycle for transparency, but may make exceptions from this policy if conflicts arise.
A product update means patches, additions, modifications, and new versions of the Software incorporating such patches, additions, and modifications that are provided to Customers by Flexera and that are not included in the initial delivery of the Software. Updates do not include additions or modifications that Flexera considers to be a separate product or for which Flexera charges its customers extra or separately. Any update may be released independent of customer reported issues.
A critical issue is a bug present in the latest GA version of a product for which there is no suitable workaround and which materially prevents use of that product.
A critical security vulnerability is a vulnerability present in the latest GA version of a product and which has a CVSS v2 score >= 7.0.
The lifecycle for a version of a Flexera product consists of a Standard Lifecycle of 3 years for all Flexera products, followed by a Limited Lifecycle.
In all cases the Standard Lifecycle begins from the date of a GA version. A service pack or patch on a GA release ends its lifecycle stages at the same time as the related GA release.